Shipping

SHIPPING

Local Order

Free Shipping – Most orders over $1000 qualify for Free Expedited Shipping to area Jakarta, Tangerang, Bekasi, Bandung, it will take 1-3 Business Days.

International Order

We ship around the globe. So wherever you are, you can get the best advice on the greatest gear at the best prices! We currently do not ship to Sudan, Cuba and Uganda.

Item Restrictions

Before completing any purchase, please check all product Specifications (“SPECS” tab) to make sure you’re choosing compatible items that will work in your country. In addition, please confirm that your country’s import rules and regulations will allow you to import the item you’re purchasing.

We will ship your order using the fastest, safest, and most reliable method possible, Shipping fees are based on the destination, size and weight of your item(s),  all shipping charges are estimated.

Simply just inform our staff with your complete shipping address details, we will respond with a quote as soon as we can. Please send us an email with your Home / Mobile / Office phone number, so that we can add it to your shipping data. These informations will speed up the shipping process as the shipping agent can call you in case you are not present at your shipping address in the moment of delivery. Order will be shipped out to your declared shipping address as soon as possible after payment is confirmed. It takes within 24 hours for your order to be processed (to double check parcel content and to add extra gifts). We generally ship the parcel with a trackable shipment with tracking number provided. Shipment can track online, we will provide you with a link to track your package online and traceable recorded delivery and you can track their progress via the couriers website.

We will inform estimate time of arrival depending on address destination, but it takes basically from 3 to 9 business days for your order to get into your address :

USA : From 3 to 5 business days.

Canada : From 3 to 5 business days

Australia : From 2 to 3 business days.

Western Europe : From 4 to 6 business days.

Eastern Europe : From 4 to 6 business days.

South America : From 5 to 7 business days.

Middle east : From 3 to 4 business days.

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Allo Calibration reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

All goods are shipped using proven packaging system, order package well-protected. All items purchased will be thoroughly inspected and shipped out in an expedited fashion. Whether you reside domestically or internationally, We guarantees the fastest and most efficient shipping service.

RETURNS

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy. 

Your Rights under the Our Country Consumer Law – Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Change of Mind

If for any reason you are not satisfied with your purchase, return the goods to us within 15 days (30 Days for mail order and internet customers) and we will offer you an exchange or refund. Goods must be unmarked and in original condition with original instructions and packaging. 

*Note: Refunds on ‘Change of Mind’ purchases do not apply to some our products and pre owned products.

If you are not completely satisfied with your item purchase in the first 7 days of the delivery date, please return the item to us and we will issue a full refund towards the original form payment. Items must be return with original packaging materials, sales receipt or packing list, warrantee/registration cards and instruction manuals. We will not accept used products for return. With all returns shipping/handling is to be paid by the customer and is nonrefundable.\

Refunds will be applied back to the customers bank account purchase. If payment was made by check or money order, refunds will be issued by check. Please include your sales receipt or packing slip. Please send all returns via an insured and/or traceable carrier.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.=

Return Shipping Instructions:Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to our return departement, for info you can email us at: return@allocalibration.com